Policy

Refund & Cancellation Policy

Last updated: 27 September 2026

This policy explains when a payment can be refunded or cancelled. It applies to publishing fees and to orders for printed books.

Publishing fees: before work begins

If you cancel before production work on a stage has started, the fee for that unused stage is refunded in full.

Publishing fees: after work begins

Editorial, formatting, cover and preparation work is delivered stage by stage. Once a stage has been performed and delivered to you, the fee for that stage is earned and is not refundable. Fees for stages not yet begun remain refundable.

Where a project is cancelled partway through we will provide a written statement showing which stages were completed, the amount attributable to them, and the amount being refunded.

Third-party costs

Charges paid to a third party on your behalf, such as a statutory charge relating to an identifier where the allotting agency levies it, cannot be refunded once the third party has processed them. We will tell you before incurring any such charge.

Printed book orders

A printed order may be cancelled free of charge any time before it is dispatched. Once dispatched, an order can no longer be cancelled, but the provisions below apply.

Damaged, defective or wrong items

If a book arrives damaged, misprinted or is not the title you ordered, contact us within 7 days of delivery with your order reference and a photograph of the item. We will arrange a replacement or refund. Where a return is required we will tell you who pays the return shipping.

Non-delivery

If a tracked consignment is recorded as delivered but you have not received it, contact us within 7 days and we will raise a trace with the courier. If the courier cannot establish delivery we will replace or refund the order.

If delivery fails because the address supplied was incomplete or nobody was available after the courier's permitted attempts, re-despatch may incur a further shipping charge, quoted before we re-despatch.

How to request a refund

Write to help@scribenex.in or call +91 97088 14095 quoting your order reference, author reference or manuscript reference. We will acknowledge your request and tell you the outcome, normally within seven working days.

How refunds are paid

Approved refunds are returned using the same method by which the original payment was made, unless we agree otherwise in writing. Cash-on-delivery orders are refunded by bank transfer to an account you nominate.

Refunds are processed within a reasonable period after approval; the time for the amount to appear depends on your bank or payment provider.